Adapter / Electronic Connectors

All outlets are equipped with 230 V/50 Hz. Adapters are provided at the reception.

Baby cot

On request (10€/night).


The next bank is located at the Ludwigsplatz Please contact the reception for further information.

Bed sheets

Daily change for an additional 5€ per bed.


Weekdays 6:30–10:00 Sun- and holidays 7:00–10:00


Breakfastselection for room service (add. 5€):


Please ask for the breakfast menu at the reception.


Please hand in the filled in menu at the reception until 9pm. the day before. Thank you!


We gladly prepare a lunchbox for you if needed.

Car mechanic

Please ask at the reception for location and service hours.

Car rental

Our reception staff is glad to help you rent a car.

Change of Linen

Please contact the reception if you wish a daily change of your sheets and towels (5€/day).


From 03 p.m.


Until 11 a.m.

Check-out time is until 11.00 am. If you wish to delay your departure, please contact the reception. You can leave your luggage at the reception.


For service times or further information please ask our staff at the reception.


A cigarette machine is located in the ground floor at the opposite side of the breakfast room. Please note that smoking is not permitted in the hotel. Ashtrays are provided outside e.g. on our terrace or in front of the hotel.

Do not disturb

Please leave the sign at the exterior door if you do not want to be disturbed.


Please contact the reception. Our staff is glad to help you.

Ear plugs

In case the city noises keep you from sleeping you can find ear plugs in your bedside table. Should they be missing please call the reception.


From the lower exit to the danube up to the 5th floor.

Emergency Exit

Please mind the signs at your room door and in the corridors.

Emergency (nights)

On the rezeption you will find a telephone. Please lift the receiver and you will be connected with the portier in our partner hotel, Hotel Atrium, right away! (phone: 0851-9886688)

Emergency Physician

If you require physical attention please call the reception.

Express Checkout

After handing in your authorized credit card details you may depart without visiting the reception again. We'd be happy if you still came by and told us that your room is ready for cleaning.

Extra pillows/blankets

In your wardrobe or at the reception.

For example, Neck pillow, down pillows.


You can find information about the emergency exits in your room.

Fire extinguisher

Are located on each floor and in the stairway.

First Aid

A medicine chest is provided at the reception.


You are welcome to have flowers delivered to the hotel via local suppliers.

Gas station

The next gas station is located in Nikolastraße 4.


Our team is glad to assist you by booking an appointment.

Hotel bar

Open daily from 10:00 am until 10:00 pm

Hotel reservation

Take the opportunity to book your next stay in our house at the reception. Of course you can book your next stay at the relevant websites on the internet too.

Hygiene products

A selection of toiletries can be found in the basket in the bathroom. For further requests, please contact our reception team.


LAN-cables available (10€ deposit).

The Wi-Fi code is available on your desk.

Internet Corner

You may surf the internet, check your E-mails and so on.

Iron/Ironing Board

Please contact the reception for an iron and ironing board.


Laundry which is delivered before 09 am to the reception will be returned until the evening same day. You can find a laundry bag and pricing list in your wardrobe.

Lost Property

In case you find property please hand it over to our staff at the reception. If you have lost property please contact the reception immediately.


Luggage can be stored at the reception.

Luggage Service

If you need help please ask us – we will be glad to assist you.


You can leave your letters and postcards at the reception. It will be picked up.


Every room is equipped with a minibar. The prices can be found in the price list.

Newspapers and magazines

Newspapers are provided free of charge next to the breakfast room.


The original paintings in our house depicting Passau motifs were painted by a local artist (Loher) and are for sale.

Further information at the reception.


In our garage our on public spots in front of our house. It's best to decide on the most fitting option on arrival at the reception.

In cooperation with our partner „Globus“ we offer long-term parking places (high, flood-secure location). Transfer of passengers and luggage incl.

Further information at the reception.

Pets / Dogs

Pets and dogs are allowed in our house.

We charge 6€ per night for cleaning.


The next pharmacy is located 350m from the hotel. Please contact the reception for further information.


Our reception is manned from 6.30am to 11pm. Please dial “Rezeption” on your room phone.

You may settle your account in cash, with EC-card, cheque and all major credit cards.


We provide a variety of toiletries free of charge, as for example sewing sets, nail files and bandaids.


You may borrow umbrellas, adaptors, iron and ironing board.


Stamps and picture post cards are available.


We assist you with your luggage; and you may also give us your baggage for storage free of charge even after check-out.


Fax, scan & photocopy service available.

Fee: fax 0,50 € per page

copy 0,30 € per page

scan 0,30 € per page


In a city hotel our size only few people frequent the restaurant. Due to our proximity to the centre 600m or 8 minutes by foot, a lot of our guests prefer eatin in onr of the numerous restaurants in Passau. At our reception we kindly suggest you some restaurants in Passau.


At our reception we will also gladly hand over you some flyer of delivery-service. You can order the food directly to your room or to our reception.


You may as well enjoy your brought along food in our restaurant as well as on our terrace, where we will gladly serve you drinks alongside.


For your valuables you can use the safe at the reception as well as in your closet.

We can not be held responsible for loose money/valuables in your room.

Sauna – Jacuzzi

Sorry, but we cannot always guarantee sunshine and beautiful warm weather, but at least we can offer you lots of heat in our sauna.


Furthermore we offer you a jacuzzi and desk chairs for your relaxation.


You find our Sauna in the basement of the hotel. Towels are there for free. You may also borrow a bathrobe at the front desk.

Fee per bathrobe wash 3€


The sauna is free of charge; we ask you, however, to tell us half an hour in advance if you want to use it, so that we have time to heat it up. The whirlpool is also free of charge.

Opening hours: 4 pm – 10pm

Shoe shine machine

On the ground floor opposite of the breakfast room.Please insert your room key card.

Sewing service

Please inquire at the front desk.


Please contact the reception team.


Are available at the reception.


Please contact the reception.


  • Calls within the hotel:
    Just lift the receiver and push the button you want to be connected with.

  • Calls outside the hotel:
    Lift the receiver and push the „0“ (line) than dial the desired number

  • receiving calls from outside:
    0851 / 931510 + room number

  • Important phone numbers:
    InfoService : 11833 (national)
    11834 (international)
    Taxi: 57373 or 57500
    Tourist Information: 955980
    Train Station Bahnhof: 19419

  • Country codes:





Great Britain:.......0044



Czech Rep.:...0042


USA:............... 001

  • Emercency calls: police 110

            • fire brigade 112

    • We charge 0,30 € per unit

    • You may order your wake-up call at the reception.


    Or roof terrace is on the 6th floor. Enjoy the beautiful view over the Danube on sunny days.


    Our reception team will advise and assist you by ordering and booking various tickets for example for musicals, operas etc.


    Daily change on request.

    Train connections

    Our reception staff gladly helps you out with information.


    For advice please contact our reception.


    On your tv, you may receive the following 24 different programs:

    1. ARD

    2. ZDF

    3. Bayerische Fernsehen

    4. SAT 1

    5. RTL

    6. RTL 2

    7. PRO 7

    8. Kabel 1

    9. VOX

    10. DSF

    11. Eurosport

    12. NTV

    13. N24

    14. 3 SAT

    15. ARTE

    16. MTV

    17. ORF 2

    18. TRT (Türkei)

    19. Rai Uno (Italien)

    20. BBC (England)

    21. TV5 (Frankreich)

    22. TVE (Spanien)

    23. TVR (Rumänien)

    24. BVN (Niederlande)


    How to handle the remote control:

    Choose your program via the numbers or the program-key „P+“ for the next program or „P-“ for the last one.

    If you can´t receive one of the mentioned programs properly , please do not try to adjust the channel yourself but call the reception. We will gladly assist you with the matter.




    On channels 25 to 32 you can recieve our local radio stations:

    1. Antenne Bayern

    2. Bayern 3

    3. B5 aktuell

    4. OE3 – Hitradio

    5. Bayern 1

    6. Bayern 4

    7. SWR 3

    8. WDR 2


    If you need an umbrella please contact the reception. (5€ deposit)

    Vending machine

    On the ground floor, opposite of the breakfast room.

    Inserting coins, you may choose between several sodas and beer.

    Wake up call

    Our reception staff is glad to take your wake up request.