SERVICE GUIDE
Adapter
All outlets are equipped with 230 V/50 Hz. Adapters are provided at the reception.
Baby cot
On request (10€/night).
Bank
The next bank is located at the Ludwigsplatz Please contact the reception for further information.
Bathrobe
You can rent bathrobes at the reception.
Washing fee per bathrobe €3.
Breakfastbuffet
Weekdays 6:30–10:00
Sun- and holidays 7:00–10:00
Room service (add. 5€):
Please ask for the breakfast menu at the reception. Please hand in the filled in menu at the reception until 9pm. the day before.
Lunchbox:
We gladly prepare a lunchbox for you if needed.
Change of Linen
Please contact the reception if you want a daily change of your sheets and towels (5€/day).
Check-in /out
From 03 p.m. / until 11 a.m.
If you wish to delay your departure, please contact the reception.
You can leave your luggage at the reception.
Cigarettes
A cigarette machine is located on the 2nd floor, opposite the breakfast room.
Please note that smoking is not permitted in the hotel. Ashtrays can be found on our terrace or in front of the house.
Do not disturb
Please leave the sign at the exterior door if you do not want to be disturbed.
Ear plugs
In case noises keep you from sleeping you can find ear plugs in your bedside table.
Should they be missing please call the reception.
Elevator
From the lower exit to the danube up to the 5th floor.
Emergency Exit
Please mind the signs at your room door and in the corridors.
Emergency (nights)
On the rezeption you will find a telephone. Please lift the receiver and you will be connected with the portier in our partner hotel, Hotel Atrium, right away! (phone: 0851-9886688)
Extra pillows/blankets:
In your wardrobe or at the reception.
Fire / Fire extinguisher
You can find information about the emergency exits in your room. Fire extinguishers are located on each floor and in the stairway.
Gas station
The next gas station is located in Nikolastraße 4.
Hotel bar
Open daily from 10 am Until 10.30 pm.
Internet
LAN-cables available (10€ deposit).
The Wi-Fi code is available on this brochure
Iron / Ironing Board / Service
Please contact the reception for an iron and ironing board.
Laundry
Laundry which is delivered before 09 am to the reception will be returned until the next day. You can find a laundry bag in your wardrobe.
Lost Property
In case you find property please hand it over to our staff at the reception.
If you have lost property please contact the reception immediately.
Luggage
Luggage can be stored at the reception.
You can leave your letters and postcards at the reception. It will be picked up monday to saturday.
Minibar
Every room is equipped with a minibar.
The prices can be found in the price list.
Please note your consumption on the list provided and take it with you to the reception when you leave.
Newspapers and magazines
Newspapers are provided free of charge next to the breakfast room.
Paintings
The paintings in our house depicting Passau motifs were painted by a local artist (Loher) and are for sale.
Pets / Dogs
Pets and dogs are allowed in our house.
We charge 6€ per night for cleaning.
Pharmacy
The next pharmacy is located 350m from the hotel. Please contact the reception for further information.
Reception
Our reception is manned from 6.30am to 11pm.
You may settle your account in cash, with EC-card and all major credit cards.
We provide a variety of toiletries free of charge, as for example sewing sets, nail files and bandaids.
You may borrow umbrellas, adaptors, iron and ironing board.
Stamps and picture post cards available.
You may give us your baggage for storage free of charge even after check-out. We accept no liability.
Restaurant
In a city hotel our size only few people frequent the restaurant. Due to our proximity to the centre, a lot of our guests prefer eating in one of the numerous restaurants in Passau.
At our reception we gladly recommend some restaurants in Passau.
You can also order takeout directly to your room or to our reception.
You may as well enjoy your brought along food in our bar, where we will gladly serve you drinks alongside.
Safe
For your valuables you can use the safe at the reception as well as in your closet.
We can not be held responsible for loose money/valuables in your room.
Sauna – Jacuzzi
Sorry, but we cannot always guarantee sunshine and beautiful warm weather, but at least we can offer you lots of heat in our sauna.
Furthermore we offer you a jacuzzi and desk chairs for your relaxation.
You find our Sauna in the 1st floor of the hotel. Towels are there for free. You may also borrow a bathrobe at the front desk.
Fee per bathrobe wash 3€
Terry slippers 3€
The sauna is free of charge; we ask you, however, to tell us half an hour in advance if you want to use it, so that we have time to heat it up. The whirlpool is also free of charge.
Opening hours: 4pm – 10pm
Slipper
Slippers are in the closet.
For terry-slippers, please contact the reception team.
Terry slippers 3€
Stamps
Are available at the reception.
Taxi
Please contact the reception.
Telephone
area code 0851
prefix germany 0049
Important phone numbers:
Information service:11833 (national)
11834 (international)Taxi: 57373 oder 57500
Tourist Information: 955980
Train station: 19419
Emercency calls: police 110
firebrigade 112
You may order your wake-up call at the reception
Terrace
Or roof terrace is on the 6th floor. Enjoy the beautiful view over the Danube on sunny days.
We are happy to take your drink order at the hotel bar.
Towels
Daily change on request.
Trips/Excusions
Excursion information is available at the tourist information at the train station or at the town hall.
Umbrellas
If you need an umbrella please contact the reception. (5€ deposit)
Vending machine
On the 2nd floor, opposite of the breakfast room.
After inserting coins, you may choose between several sodas and beer.
Wake up call
Our reception staff is glad to take your wake up request.
Water heater
Available on loan at reception.